Support News View all

This is another step in our Focus on Self Solve Search to make it easier to find solutions.

We hope this change makes it easier to find relevant solutions. We welcome any feedback, thoughts or questions on these changes.

Friday Fun: How's your Friday Vibe?

Wohoooo! It's Friday the day we all eagerly look forward to.

After a long week of meetings, deadlines, and multitasking, Friday is the light at the end of the tunnel;

it's when we start shifting gears from work mode into relaxation mode for fun and a well-deserved break. Be it spending a laid-back weekend right at home, being out with friends, or catching up on their favorite shows, Fridays have this energy in the air.

But let's be real-everybody has their own special Friday vibe going on. Some of us are bouncing with excitement, counting down the minutes until the weekend, while others want to collapse into bed and sleep the whole thing in. So, how would you describe your Friday energy?

Post it in the comments in any form you like :)

GIF, comment, picture, anything works!

Understanding Your Service Status Dashboard: A Real-Time View of Key Metrics

In the realm of IT service management, keeping a pulse on operational metrics and performance indicators is crucial for ensuring smooth operations and quick issue resolution. One indispensable tool for achieving this is the Service Status Dashboard. This dashboard provides a comprehensive, real-time view of various metrics and KPIs directly from your production environment, offering insights that help IT teams make informed decisions and maintain high service standards.

Dashboard Overview

Upon accessing your Service Status Dashboard, you're greeted with a wealth of data categorized into several key areas:

Active User Metrics:

Operational Metrics:

System Performance:

Hourly Activity:

License Usage Trends:

Monthly Activity Trends:

The Power of Your Voice: Why Your Reviews Matter and What's in It for You?

Here at BMC, we understand what our biggest asset is – it’s you , our customers and what you have to say! You might wonder why BMC is asking for reviews and what’s in it for you. Let's dive into why your voice matters so much and the benefits you receive from sharing your experiences.

Why Your Reviews Matter?

When you share your honest experiences, you help others make informed decisions. In today’s digital age, customers and potential customers rely heavily on reviews to choose products and services. Your feedback adds to the collective knowledge and builds a community of trust and transparency.

What’s In It for You?

As a valued customer, your experience and knowledge are invaluable not just to BMC but to others. By leaving a review, you are helping fellow customers and prospective customers make informed choices and enhancing the overall community of BMC users.

Exclusive Benefits

To show our appreciation, we are happy to offer you a $25 gift card (or local equivalent) in exchange for just 10 minutes of your time. If your company has strict policies around gifts, your gift card can be donated to charity.

How to Leave a Review

  1. Leaving a review is simple and takes no more than 10 minutes to complete! Here’s how you can share your thoughts:
  2. Head over to our TrustRadius using the link below.
  3. Select the product you wish to review.
  4. Login, using your business email or LinkedIn account. Personal emails are not accepted by TrustRadius because they are very thorough in making sure you are not a robot. 😉
  5. Once you’re done writing your review, hit submit, receive your gift card and you’re all set!

Your reviews are more than just ratings and comments; they are contributions that help us serve you better. We value every piece of feedback and are committed to using it to improve the BMC products and services continually, to help you do your job better.

Thank you for being an integral part of our community and helping us grow. We look forward to hearing from you!

Knowledge Share Wednesday: Gamification on BMC Community!

Today, I am excited to dig into a captivating topic: Gamification .

Specifically, we’ll explore how our vibrant BMC Community leverages gamification to enhance your experience.

In this blog, I will be sharing the knowledge about the gamification system we have in place within the BMC Community.

Did you know every activity you do in the community has a reward attached to it? Yes, you read it right!

We have gamified the community so that every activity you do will be rewarded with points. In our community, every action you take carries a hidden gem—a reward. Whether you’re posting insightful comments, answering questions, or sharing knowledge, you’re earning points. And those points help you to climb up the levels.

Here is the list of actions and points awarded to it